Shipping and delivery

Shipping & Delivery Policy

Please read the following information regarding shipping and delivery before placing your order.

Orders are typically processed within 1-2 business days after payment confirmation.

During new collection launches, sales, or high demand periods, processing times may be slightly longer.

ELUXE ships both within Australia and internationally.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Estimated delivery times may vary depending on your location and shipping provider.

Please note that delays caused by postal services, customs, weather conditions, or courier issues are outside of our control.

Customers are responsible for ensuring all shipping details entered at checkout are correct.

ELUXE is not responsible for orders shipped to incorrect addresses provided by the customer.

Once an order has been dispatched, responsibility transfers to the shipping provider.

If your parcel is delayed or missing, we recommend contacting the courier directly using your tracking details.

International customers may be responsible for customs fees, import duties, or taxes depending on their country’s regulations.

ELUXE is not responsible for any additional customs charges.

If you have any questions regarding shipping or delivery, please contact: